FAQ's
Due to the current Royal Mail strikes there will likely be delays - please be patient and consider selecting tracked shipping at checkout so that you are able to keep an eye on the whereabouts of your order :)
UK orders over £20 are sent via RM Tracked 48
International orders are sent STANDARD unless tracked shipping is selected at checkout
Please also note - international and EU customers will likely be charged customs fees, VAT, or a handling fee before being able to claim your parcel.
How much is international shipping?
International shipping starts at around £3.50 for a 'large letter' and is calculated depending on weight.
When will my order be shipped?
I pack and post orders every Monday, Wednesday and Friday morning, excluding bank holidays.
How will my order be shipped?
Orders will be sent through 2nd class, or standard international class unless shipping is upgraded to 'Tracked' at checkout. You will only receive a tracking number if tracked shipping is selected. However, orders over £50 will be upgraded and sent via tracked mail free of charge!
Why have I been charged customs fees?
Unfortunately, I am not responsible for customs charges and the charges will vary depending on the country, content and value of your order. If customs fees are not paid your order will be returned to me. I will then be able to refund you.
When will my order arrive?
UK orders can take around 1-7 days to arrive.
International delivery times vary depending on country - please allow around 4-6 weeks for your order to arrive.
I highly recommend choosing tracked international shipping at checkout if you would like to know where your items are – this service is usually faster too :)
Feel free to contact me via email if your order does not arrive within these time frames (serenmaddisonart@gmail.com)
Why do you not ship to my country?
If your country is not listed at checkout, please just email me - serenmaddisonart@gmail.com
Alternatively, you can shop all products on my Etsy store where I also ship worldwide!
Eco Friendly Packaging
How will my order be packaged?
All orders will be packed in paper or cardboard packaging only. I never use plastic. Everything is recyclable, some things can be reused, and most materials are from a recycled source!
Mailers & envelopes - always paper or card. Sometimes I recycle old packaging :)
Tape - water activated, made of paper, and totally recyclable or compostable
Glassine bags - are also recyclable!
Tissue paper - recyclable
Exterior logo stamps - stamped with soy based ink
Shipping labels - are thermal printed but it’s a good idea to remove them before trying to recycle the cardboard. (I will update this section when I know what to do with them!)
Clear 'plastic' bags - these are home compostable! These are usually only used for prints
The new greetings cards are printed on 100% recycled paper and come with a recycled kraft brown envelope :)
