shipping & delivery

Please be patient during this busy time of year and consider selecting tracked shipping at checkout so that you are able to keep an eye on the whereabouts of your order :)

UK orders over £30 are sent via RM Tracked 48 for FREE

International orders are sent STANDARD unless tracked shipping is selected at checkout

 

Please also note - international and EU customers will likely be charged customs fees, VAT, or a handling fee before being able to claim your parcel. 

 

How much is international shipping?

International shipping starts at around £3.50 for a 'large letter' and is calculated depending on weight.

When will my order be shipped?

I pack and post orders every Monday, Wednesday and Friday morning, excluding bank holidays.

How will my order be shipped?

UK orders under £25 will be sent by standard 2nd class.

International orders will be sent via standard international class unless shipping is upgraded to 'Tracked' at checkout. You will only receive a tracking number if tracked shipping is selected.

Why have I been charged customs fees?

Unfortunately, I am not responsible for customs charges and the charges will vary depending on the country, content and value of your order. If customs fees are not paid your order will be returned to me. I will then be able to refund you.

When will my order arrive?

UK orders can take around 1-7 days to arrive.

International delivery times vary depending on country - please allow around 4-6 weeks for your order to arrive.

I highly recommend choosing tracked international shipping at checkout if you would like to know where your items are – this service is usually faster too :)

Feel free to contact me via email if your order does not arrive within these time frames (serenmaddisonart@gmail.com)

Why do you not ship to my country?

If your country is not listed at checkout, please just email me - serenmaddisonart@gmail.com

Alternatively, you can shop all products via my Etsy store where I also ship worldwide!